ADA Guide

If a Season Ticket account holder of record has a temporary need to utilize ADA Ambulatory seating for a home game(s), the Season Ticket Account Holder of Record must notify the Broncos Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability; therefore, advance notice is beneficial so the Broncos can better meet specific ADA needs. Gameday ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder.
 

The Denver Broncos/Stadium Management Company (SMC) goal is to meet ADA demand from ADA qualified patrons. The exchange policy facilitates making ADA seats available for ADA qualified patrons. Tickets acquired from unauthorized outlets will not be honored. Ticket fraud includes but is not limited to misrepresentation of a disability. The Broncos/SMC reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, ejection, or revocation of season ticket accounts.
 

A limited number of ADA tickets will be available for upcoming events and Denver Broncos home games through Ticketmaster. Tickets will be available at www.ticketmaster.com or by calling 1-800-745-3000.

Note: If at the intervals listed herein, disabled seating is sold to qualified disabled patrons, the number of seats available may not meet the minimum specified above to be held for sale to disabled patrons.

Please notify the Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability; therefore, advance notice is beneficial so the ticket office can better meet specific ADA needs. Event and gameday ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder. The number of exchanged seats will be limited to the guest with the disability and one companion - two tickets total.

All ADA parking spaces at the stadium are restricted to guests possessing and displaying valid state-issued ADA parking placards or vehicle registrations. Violators will be ticketed and fined.

Limited accessible parking is available on a first-come, first-served basis on event days. Guests may purchase these ADA permits via credit card at arrival in Lot L ($20) or in the ADA sections in Lots D or G ($30). We do not sell pre-purchased ADA permits.

Parking lots open 4.5 hours prior to kickoff and usually sell out within the first two hours of lot opening, so we recommend arriving early!

All ADA parking spaces at the stadium are restricted to guests possessing and displaying valid state-issued ADA parking placards or vehicle registrations. Violators will be ticketed and fined.

Limited accessible parking is available on a first-come, first-served basis on event days. Guests may purchase these ADA permits via credit card at arrival in Lot L or in the ADA sections in Lots D or G. We do not sell pre-purchased ADA permits.

Refer to our Events Page for more specific parking information on each event.
 

Guests can be dropped off between gates 4 and 5 by using the Lot L loop. Drive over to the Lot J/L entrance and update the attendant that only guest(s) are being dropped off.

For pick-up, the taxi stand is next to Gate 5 on Mile High Stadium Circle, north of the stadium. Rideshare for all Empower Field at Mile High events is located on the corner of 5th and Walnut St. at the Ball Arena Rideshare Lot. 

VIEW MAP

Twelve public elevators and fifteen escalators provide service to all stadium levels and seating areas. Elevators are located at the 50-yard line areas on the East and West sides of the stadium. Escalators are located within each ramp quadrant and in the United Club areas and Ent Credit Union Suite Levels.

VIEW MAP

Shuttle carts are only available during Denver Broncos home games.

Shuttle carts are available to assist ADA, elderly and other guests requiring assistance from parking areas to locations closer to stadium gates. Shuttles pick up guests from designated shuttle stop points only beginning three hours prior to the event until one hour after the event. Please arrive as early as possible to utilize shuttles. Shuttle service operations will cease from 2 minutes left in the 4th quarter until approximately 15 minutes following the end of the game for safety reasons, due to the volume of pedestrians leaving the gates. Shuttle cart service may be reduced or canceled should inclement weather conditions present safety concerns.

SHUTTLE CART ROUTE

Electrical Outlets (ADA Power Stations) are available for recharging wheelchairs and other necessary equipment via multiple outlets located in the seating areas designated for patrons with disabilities. Please locate Guest Relations staff for assistance.

ADA Hotline: 720-258-3337

Email: adainfo@broncos.nfl.net

The Denver Broncos, The Stadium Management Company LLC, The Metropolitan Football Stadium District, HNTB Sports Architecture, and the Disabled Access Advisory Committee (DAAC) have jointly developed the following information, policies, and procedures for ADA seating to assure that facilities, services, and accommodations at Empower Field at Mile High are fully accessible and available to every guest. The DAAC includes a cross-section of the disabled community from the Metro Denver area. Groups represented in the Committee membership are the City and County of Denver Commission for People with Disabilities; the Paralyzed Veterans of America; the Colorado Cross-Disability Coalition; the National Spinal Cord Injury Association; Craig Rehabilitation Hospital and three unaffiliated individuals.
 

The objective of this joint effort was to create a stadium and game-day experience that not only complies with the ADA but which allows patrons with disabilities, along with their families and friends, to enjoy equal access to and the comforts of Empower Field at Mile High. Stadium access, parking, seating, signage, concessions, services, restrooms, concourses and other amenities have been constructed to follow the requirements and guidelines of the ADA as well as state and local laws and regulations relating to patrons with disabilities. The DAAC committee provided substantial input during the design process as to the special issues of the local disabled community.
 

Empower Field at Mile High is fully compliant with all federal stadium codes under the Americans with Disabilities Act. ADA seating is available on all levels and in every price range in Empower Field at Mile High for Suites, United Club Level, and Reserved Seating. Patrons with disabilities and their guests are allowed access to escalators or elevators located within the United Club Level and Suite lobbies at stadium gates 2 and 7. The media level and media workrooms are also accessible to guests with disabilities who have appropriate media credentials. All ADA wheelchair spaces in Empower Field at Mile High are accessible by elevator, escalator or ramps. In addition to seating, all entrances, offices, museum and the Broncos Team Store at Empower Field at Mile High are accessible for patrons with disabilities.

Trained guide dogs, signal dogs, or service dogs are permitted in the stadium. All other animals, including pets and emotional support animals, are prohibited.
 

Owners are responsible for the upkeep/management of their animals. All service animals must remain on a leash or harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.

Open captioning is available for guests who are deaf or hearing impaired via Empower Field at Mile High LED ribbon boards. The open captioning service will be displayed on three LED boards at Empower Field at Mile High. Two boards are located on the southeast and southwest sides adjacent to the Ring of Fame nameplates and one is in the northwest corner of the stadium. The open captioning service will be used at Broncos home games and other major stadium events (Monster Jam, Supercross, international soccer games, etc.).

English​​​​​​     Spanish

Family Restrooms are available for those with disabilities or for those who need assistance. Family Restrooms are located on the Lower (Level 1), Club (Level 3) and Upper (Level 5) Concourses at sections (Gate 10) 135, 122, 305, 324, 341, 508 and 534. All family restrooms are ADA-compliant and also have baby changing tables.

First Aid Centers are located on the Main Concourse across from Section 122 (east 50-yard line) and on the Upper Concourse by Section 534 (east 50-yard line).

Gluten Friendly and vegan options are available throughout the stadium. Items and locations are listed below:

Main Meal Vegan Items:
Ozo Plant based burgers

• Sections 100 and 504 Blitzburgers, 512 and 538 Sideline Grills, 110 and 530 Legends Grill, 314 and 332 Club Grilles

Vegan Dog

• Sections 111, 230, 509 and 533 with our partner Biker Jim’s

• Section 327 & Club Sections 303 and 342 Markets

  • Grain Bowl “grain bowls with rotating fresh ingredients comprised of wild grains, fruits, vegetables and a variety of protein options”

Vegan Snacks located throughout the facility:

• Chips and Salsa
• Select Candy
• Bavarian Pretzels
• Pretzel Bites
• Peanuts
• French Fries 
• Kettle Corn
• Select Dippin’ Dot Flavors

Main Meal Gluten Friendly Items:
Gluten Friendly Buns (must be requested)

• Section 130: All food and drinks offered are gluten friendly

• Sections 100 and 504 Blitzburgers, 512 and 538 Sideline Grills, 110 and 530 Legends Grill, 314 and 332 Club Grilles (Stadium hot dog, cheeseburgers, Ozo Plant based burgers)

• Sections 104 5280 Favs, 133 5280 Favs, 503 5280 Favs and 539 5280 Favs (Boulder Sausage Bratwurst)

• Section 230 Biker Jim’s (Assorted Brats and Sausages) 

• Section 327 & Club Sections 303 and 342 Markets

  • Grain Bowl (Wild grains, ancho lime chicken or beef barbacoa, roasted sweet potato, English cucumber, black beans, Moroccan spiced chickpeas, heirloom cherry tomatoes, corn, and broccoli)

Gluten Friendly Snacks located throughout the facility:

• Chips and Salsa
• Select Candy
• Peanuts
• Kettle Corn
• Select Dippin’ Dot Flavors

Gluten Friendly Beer (Omission)

• 123 Favs, 318 Favs, 328 Favs, 505 Favs, and 537 Favs 

Non-alcoholic Beer

• Drink Markets at section 116, 321, and 528

Guest Relations Centers are located on all general seating levels of the stadium for guests to obtain information or assistance. 
 

 The Guest Relations Centers are located:

• Level 100: Gate 10 and Section 122
• Level 300: Section 322
• Level 500: Section 508 and 534
• United Club & Ent Credit Union Suite Levels: East and West elevator lobbies

Please contact the ADA hotline to arrange Interpretative services. We recommend reaching out at least 4 weeks in advance prior to the event or gameday.

ADA Hotline: 720-258-3337

Email: adainfo@broncos.nfl.net

• Any bags which do not meet NFL bag policy guidelines. 
  Visit our Clear Bag Policy page to learn more
• Seat cushions larger than 18" wide or any seat cushion with zippers, pockets or concealable areas
• Stainless steel water bottles (e.g. Hydro flask), glass bottles, cans, frozen drinks of any type, coolers of any kind, thermoses or ice chests
• Alcohol of any kind
• Banners, signs or flags that are not event related or obstruct another patron's view
• Large golf-sized umbrellas
• Laser pointers
• Single purpose video cameras
• Weapons (including knives), any item that may be used as a projectile
• Any animal with the exception of a service animal
• Battery Packs with AA, C or D cell batteries
• Standard size footballs or larger
• Any other item deemed inappropriate by Stadium management
   

An exception may be made for medically necessary items after proper inspection and approval at gate screening. In order to expedite the screening process, it is highly recommended to reach out at least 2 business days prior to the event you plan to attend. You can call 720-258-3000 or fill out the contact us form and select “stadium policies” as reason for contact.

CLEAR BAG POLICY CONTACT US FORM

ADA compliant ramps to all stadium levels are located in all four corners of Empower Field at Mile High.

• Sections 229-236: Utilize the ramps adjacent to gates 9 and 10 only.
• Sections 316-330: Utilize the ramps adjacent to Gates 4 and 5 only.

Empower Field at Mile High is proud to partner with KultureCity to provide sensory bags for guests with sensory needs. The sensory bags include noise cancelling headphones, fidget tools, and a non-verbal communication card. Sensory bags are available for checkout free of charge at each of the Guest Relations Centers. A photo I.D. will be required at time of checkout.

The KultureCity Sensory Rooms provide a dedicated space designed by medical professionals for those who may need a quieter and more secure environment. This is imperative to ensuring fans have a great guest experience. The sensory rooms are outfitted with bean bags from Yogibo, the visual light panels by Nanoleaf, activity panels, Sparkle Interactive Light (by NunoErin - a therapeutically fun furniture embedded with soft glowing lights that respond to motion), bubble walls, and a custom tactile artwork created by an autistic artist.

The sensory rooms are located inside Gate 6 on the Lower Concourse (available to all ticketholders) and on the Plaza Level adjacent to Suite 233 (available to Suite and United Club ticketholders only). The sensory rooms will be open for all major events taking place at Empower Field at Mile High. Please check-in with the Guest Relations Center located near Section 121 for access to the Gate 6 sensory room, or at the Guest Relations desk located at Gate 2 for access to the Plaza Level sensory room and they will escort you from there.

Public telephones are located at all Guest Relations Centers in the building. Locations are: Gate 10, Section 122, North Reserved Section 321, East and West United Club Levels, and Concierge desks on Level 2 & 4.

Wheelchair assistance is available inside the stadium upon request on the day of the event. Please speak with a Guest Relations team member upon arrival to coordinate assistance.